FAQ

Is this a rental?

No. These are commissioned pieces you own and keep.

What is included in The Complete Look?

Every tuxedo includes a complimentary white dress shirt and bow tie at no additional charge. The package uses the price shown for your selected suit. We’ll confirm your shirt size and available bow tie options during your consultation. Share your preference; exact bow tie colors and styles depend on availability. This offer applies to suits and tuxedos, not gowns.

How do I get started?

Choose a suit or dress and select Order this piece. Add your event date at checkout. You can send measurements now or after payment. If you want help first, book a consultation.

When can I speak with Mike?

Consultations are available Monday–Friday, 4–7 p.m. Central, subject to calendar availability. Mike calls you at the booked time. The AI stylist can also take a callback request; a request does not reserve a time.

How long does delivery take?

Tuxedos and suits arrive within 14 days of payment. If you send measurements after paying, the 14 days start the day we receive them. Gowns are made to order. Allow at least two weeks after we receive your measurements. Order at least three weeks before your event. We review your date and selection before production. If we cannot meet your date, you may choose an alternative or a full refund.

Can I customize colors or coordinate with my date?

Tell Mike your preferred colors and the looks you want to coordinate. Available options are confirmed for each piece.

What does it cost?

Each product page shows its price. Checkout shows your full total, including any shoes you choose, before you pay.

What if I need it urgently?

Enter your event date at checkout. If it is too soon for the standard order path, contact us to discuss what is possible. Any rush service needs a separate quote.

How does payment work?

Orders are paid in full at checkout. Card details go straight to Stripe and never touch our site.

Can I cancel my order?

Cancellations must be requested within 24 hours of order placement. Orders cannot be cancelled once production has begun.

Can I return or exchange a piece?

Commissioned garments are made to your measurements, so we do not accept garment size exchanges or returns for a change of mind. If your tuxedo or suit does not match the measurements you sent, we remake it free. Manufacturing defects are covered the same way. Shoes have a separate size exchange policy.

Can I exchange shoes?

Ask for a size exchange within 14 days of delivery. We do not offer a refund for a change of mind. If the style or size is unavailable, we email you within 3 business days with the available choices. You may switch or receive a full refund.

What if my measurements are inaccurate?

Every piece is made from the measurements you send. We check them before cutting and contact you if anything looks off. If a measurement you sent was wrong, the free remake does not cover it.

How do I report a manufacturing defect?

Email mike@malikalexander.com within 48 hours of delivery with your order number, photos and a description of the problem. Mike will review your report and reply with next steps.