Shipping & Returns

Delivery Time

Tuxedos and suits arrive within 14 days of payment. If you send measurements after paying, the 14 days start the day we receive them. Gowns are made to order. Allow at least two weeks after we receive your measurements. Order at least three weeks before your event. We review your date and selection before production. If we cannot meet your date, you may choose an alternative or a full refund.

Shipping

You receive tracking details by email when your piece ships.

Trousers and Hem

Trousers arrive unhemmed so the length can be set with your shoes on. Plan a quick hem with a local tailor.

Returns and Remakes

Commissioned garments are made to your measurements, so we do not accept garment size exchanges or returns for a change of mind. If your tuxedo or suit does not match the measurements you sent, we remake it free. Manufacturing defects are covered the same way. Shoes have a separate size exchange policy.

Unavailable items and refunds

If we cannot supply your selection or meet the shipping date we confirmed, we will contact you. You may accept an alternative or receive a full refund for the unshipped item to your original payment method. Store credit is never required.

Delivery delays

If shipping will be later than promised, we will ask whether you agree to the new date or prefer a prompt refund. We will not treat a consultation as agreement to a delay.

Paired orders

For a garment and shoes ordered together, if one part is unavailable, you may keep the available part and receive a refund for the unavailable part, or cancel the complete unshipped order for a full refund. We will confirm your choice before production begins.

Shoe delivery

Shoes arrive within 14 days of payment.

Shoe availability

If the style or size is unavailable, we email you within 3 business days with the available choices. You may switch or receive a full refund.

Shoe size exchanges and refunds

Ask for a size exchange within 14 days of delivery. We do not offer a refund for a change of mind.

Accessories delivery

Accessories ship to U.S. addresses. We will email tracking details when your order ships. If we cannot ship within 30 days, you may accept a new date or cancel for a full refund.

Accessories returns

You may request a return within 30 days of delivery if the accessory is unworn and in its original condition. Contact the House for return instructions before sending it back.

Measurements & Fit

Every piece is made from the measurements you send. We check them before cutting and contact you if anything looks off. If a measurement you sent was wrong, the free remake does not cover it.

Report a Manufacturing Defect

Email mike@malikalexander.com within 48 hours of delivery with your order number, photos and a description of the problem. Mike will review your report and reply with next steps.

Order Cancellations

Cancellations must be requested within 24 hours of order placement. Orders cannot be cancelled once production has begun.